Fulfillment Assistant

The Fulfillment Assistant provides critical support in the execution of order fulfillment tasks. This entry-level role is responsible for helping pull orders, label products, organize inventory, and maintain workspace cleanliness. The Fulfillment Assistant ensures product flow between packaging and fulfillment remains smooth and compliant with traceability requirements.

Key Responsibilities

5 Core Responsibilities:

1. Execute Order Fulfillment with Accuracy and Compliance
2. Maintain Clean, Organized, and Audit-Ready Workspaces
3. Support Inventory Control and Product Flow
4. Assist with Administrative and Logistics Tasks
5. Contribute to Team Flexibility and Continuous Improvement

Key Duties & Expectations:

• Executes daily fulfillment tasks: pulling, labeling, staging, and packing orders.
• Follows SOPs and compliance protocols for accuracy and safety.
• Maintains a clean, organized workspace and prepares documentation as needed.
• Supports team leads by staying flexible and responsive to shifting priorities.
• Reports discrepancies or quality concerns to leadership promptly.
• Participates in continuous improvement and operational discipline.
• Pull product from inventory based on order sheets or digital pull sheets.
• Print and apply barcode stickers and lot labels to packages.
• Assist in organizing, staging, and packing orders for delivery.
• Perform order checks under the direction of the Fulfillment Lead or Supervisor.
• Help maintain cleanliness and organization of inventory and fulfillment spaces.
• Support preparation of sample orders and route kits.
• Assist with filing paperwork, scanning documents, and maintaining fulfillment records.
• Report any discrepancies or product issues to team leads or supervisors.
• Follow all compliance protocols and safety procedures related to cannabis handling.
• Drives operational improvements using Lean tools such as 5S, Standard Work, Visual Management, and Kaizen events.
• Actively contributes to process flow improvements by identifying inefficiencies, leading root cause analysis, and supporting cross-functional problem-solving.
• Helps maintain steady, balanced workflows by minimizing downtime, flexing labor across tasks, and coordinating with upstream and downstream departments.

Working conditions

• Environment: Indoor warehouse/production facility.
• Conditions: Variable temperatures, strong odors, noise exposure.
• Hygiene: Strict sanitation and product safety compliance required.
• Dress Code: Packagers are required to adhere to the company dress code policy.
• Closed-toe, slip-resistant shoes required
• Fragrances of any kind are prohibited

Physical requirements

• Stand and walk for extended periods (up to 8–10 hours per shift).
• Perform repetitive hand and arm movements, including twisting, gripping, and fine motor tasks.
• Lift, push, or pull up to 30 pounds frequently and occasionally up to 50 pounds with assistance.
• Bend, squat, reach, and kneel throughout the shift as needed.
• Work with urgency and attention to detail while maintaining accuracy and safety.
• Tolerate exposure to strong odors, variable room temperatures, and continuous noise from machinery and production equipment.
• Wear required personal protective equipment (PPE) for the duration of the shift (e.g., scrubs, gloves, masks, lab coats, hairnets).

Qualifications:

Education & Experience

• High school diploma or equivalent (required)
• 6 months to 1 year of experience in a warehouse, logistics, or fulfillment setting (preferred)
• Must read What the Heck is EOS?

Skills & Requirements

• Ability to follow SOPs and meet daily picking, packing, and shipping standards
• Basic understanding of inventory systems and product labeling
• Physically capable of lifting up to 50 lbs and standing for long shifts
• Attention to detail and commitment to order accuracy
• Effective communication with leads and team members
• Willingness to work flexible hours, including weekends or peak periods